A new experience for your loan.
On July 13, 2026, we are launching a new customer portal with improvements that make managing your Cayetano loan easier, faster, and more secure.
- Home
- My loan
- Payments
- Documents
- Statements
- Messages
Welcome
What's new?
New customer portal
Access from your phone, tablet, or computer with a modern, simple experience.
Better security
Recover your password safely and keep your information protected.
Electronic statements
Receive your statements by email — faster, paperless.
Multiple loans, one account
Manage all your Cayetano loans from a single place.
Current mobile app
The current app will stop working on July 13. The new portal works in any browser (Chrome, Safari, etc.)
Important payment updates
To align with mortgage industry best practices, some fees will be handled directly by our payment processor.
Updated transaction fees
Effective July 13, 2026. For 95% of borrowers, debit card fees will be lower than the $30 previously charged.
Credit card payments
Starting July 13, 2026, credit card payments will no longer be accepted.
We believe paying debt with debt is not a sustainable practice for our families.
What changes and what stays the same
Your loan and your relationship with Cayetano don't change. Only how it's managed improves.
What changes
- New customer portal
- New web and mobile experience
- New transaction fees for certain payments
- Credit cards no longer accepted
- New format for statements and documents
- The current mobile app will stop working
What stays the same
- Your loan terms and interest rate
- Your payment date and balance
- Your loan number
- Partial payments still accepted
- Your information and payment history
- Our commitment to you and your community
Frequently asked questions
Need help with the transition?
Our bilingual team will walk with you every step of the way, before and after July 13.