Call Center Loan Servicing Specialist

Donna, Texas

Responsibilities

Entry-level position with 1- 2 years of customer service experience preferred. MS Office: Excel, Word, Outlook, RingCentral and computer skills. Take customer calls and provide accurate, satisfactory answers to their queries and concerns. Also, assist with calling customers for collections.

Experience, Education, and Skill Requirements

• High school graduate or equivalent

• Excellent written and verbal communication skills

• Ability to work well with others

• Superior organization skills

• Computer literacy

• Bilingual (English/Spanish) communication skills required

Abilities

• Strong time management and organizational skills

• Adaptability and flexibility

• Comfortable working in fast-paced environments

• Effectively interact as a team member and collaborate with other departments

• Meet deadlines

• Work efficiently and accurately with attention to detail

• Ability to communicate with customers in Spanish preferred

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Guide callers through troubleshooting, navigating the company site or using the products or services

• Review customer accounts, providing updates and information about billing and other account items

• Collaborate with other call center professionals to improve customer service

To apply, you will need to submit a completed application form. Click here to download our application form.

Cayetano Development is an equal opportunity employer.